Please scroll down (to below the available tickets) to see how it all works before starting to buy. Also, please check our Terms and Conditions here. If you’re buying by phone it’s easier if you rotate the phone so the screen is in landscape format.
Tickets are available for the following events:
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Buying Tickets for Events
- Click/tap on the Quantity down arrow next to your chosen event (and price category if there are two or more), and then on the number of tickets you wish to buy from the drop-down list that appears.
- Next, click/tap on the Add button on the right. Your Shopping Trolley will appear below the tickets on offer (you may need to scroll down to see it) with details of your purchase.
- Repeat the process if there are other price categories or events for which you wish to buy tickets. Your Shopping Trolley will be updated automatically.
- If you change your mind you can use the Remove button to remove any purchases from the Shopping Trolley.
- If you want to add a donation to the Hall while buying tickets – no obligation! – enter the amount in the Donation box. This amount will be added to your purchase, though the visible total won’t change until you go to Checkout.
- When you are happy with your ticket selection, click/tap on the Checkout button. You’ll then be taken to our payment gateway – run by Stripe. (You may briefly see a ‘Redirecting to Stripe’ screen – just ignore that and wait until the Stripe screen appears.)
- See below for what the Stripe payment screen looks like. You can still change your mind at this stage, until you click/tap on Pay.
- Once your purchase is complete you will see a ‘Booking Successful’ message on screen. You will also receive two emails: a confirmation from the Hall and a receipt from Stripe. If you mistype your email address or don’t complete the purchase you won’t get these messages. So if you think you’ve bought tickets but haven’t got the two messages contact us (address below) and we’ll check what’s happened.
Online Payment via Stripe
The main part of the Stripe screen looks like this:
Note that Exeter Street Hall does not save, or have access to, your payment details.
If you change your mind about buying tickets, click/tap on the back arrow ← at the top left of your screen (not shown here) to cancel your purchase.
On a phone you may see extra ways to pay (e.g. Google/Apple Pay, Link) but you’ll always see an option to pay with debit/credit card.
Once you’ve entered and checked your details, click/tap on Pay. It will take a few seconds to process the payment, then you should see a ‘Booking Successful’ screen. You’ll also get a confirmation email from the Hall and an email receipt from Stripe.
At the bottom there’s an option to “Securely save my information for 1-click checkout”. This is turned off by default. Don’t choose this option unless you really want to sign up to Stripe’s Link service.
Any problems? Let us know at [email protected]